Contact
All communication with hookin.id is by email right now. We haven't opened phone or live-chat channels yet.
Last updated: May 17, 2026
General email
Use this address for user support, billing questions, partnerships, or anything not related to data privacy.
Data privacy requests
For access, correction, account deletion, data export, or consent withdrawal under Indonesia's UU PDP 27/2022, use the email subject [DATA REQUEST] to halo@hookin.id. We respond within 30 calendar days as required by UU PDP.
Bug or security reports
For sensitive security disclosure, use the email subject [SECURITY]. We treat these as priority and won't take legal action against good-faith security research.
Location
Independent operator, based in Jakarta, Indonesia. Working remote-first.
Response times
General email: 1-2 business days. Data privacy requests: within 30 calendar days. Security disclosure: 24 hours for initial response, then mitigation depending on severity.