Support
Last updated September 26, 2026
Contact
Email halo@hookin.id in Indonesian or English. Include your iPhone model, iOS version and Hookin version (in Hookin: Channel, Settings, Version).
A permission is off
Open the iPhone’s Settings app, tap Apps, then Hookin, and turn on what the feature needs:
- Photos for saving and sharing exports. Add Photos Only is enough for Save to Photos. Exporting a video’s parts needs Limited Access or Full Access, because Hookin reads the parts back from Photos to share them.
- Microphone for recording your voice over a part.
- Speech Recognition for subtitles heard from the video. Without it, add a subtitle file or type the subtitles.
- Notifications for the daily reminder set on the Channel page.
A permission shows up in Settings only after Hookin has asked for it once.
A video won’t open
- Hookin opens videos the iPhone can play, such as MP4, MOV and M4V.
- MKV and WebM files don’t open on iPhone. Convert them to MP4 on a computer first.
- Move videos from a computer with AirDrop or the Files app, then pick them from Files or Photos in Hookin.
Deleting your data
- A video on Home: touch and hold it, then Delete.
- A project in Library: swipe it left, or touch and hold it and choose Move to Recently Deleted.
- Recently Deleted: open it with the trash button at the top of Library, then choose Delete permanently.
- Exported parts and posts are in the Photos app. Delete them there.
- Older exports kept in Hookin: Channel, Settings, Clear older exports.
- Diagnostic summary: Channel, Settings, Clear diagnostic summary.
- Everything: delete the Hookin app. Its projects, channels and settings go with it. Exports stay in Photos until you delete them there.
Hookin has no account and keeps no copy on a server, so there’s nothing to delete on our side.
Ads
- Hookin shows non-personalized ads from Google and never asks to track you.
- Where Google asks for consent, for example in the United Kingdom, change your choice in Hookin under Channel, Settings.
- To stop every app from asking to track you: iPhone Settings, Privacy & Security, Tracking, then turn off Allow Apps to Request to Track.
- To report an ad, email halo@hookin.id with a screenshot.
Cost
Hookin is free and shows ads. There’s nothing to buy in this version.
New iPhone and backups
Projects stay on the iPhone that made them and aren’t included in iCloud or computer backups. Exported parts are in Photos, which iCloud Photos can sync.
Requirements
An iPhone with iOS 18 or later.